Frequently Asked Questions
Company & craftsmanship
Who is behind VipCarDesign?
VipCarDesign is operated by LERZIC LLC, based in San Francisco, California. Every set is handcrafted to order in our European workshop by people who cut and stitch each mat by hand.
Where are the mats made?
Each set is cut and stitched by hand in our European workshop after you place your order — nothing is mass-produced or held in stock. Returns are handled through our California address.
Are the mats made to order?
Yes. Nothing is cut until your order is placed. That is why you choose the edging and stitching colours yourself, and why production time is part of the delivery window.
Shipping & delivery
How long does delivery take?
Orders to the United States arrive within 5–10 business days in total, including production and transit. You receive a tracking number by email as soon as your set ships.
How much does shipping cost?
Free worldwide shipping on every order, with no minimum. Customs duties or import taxes, where they apply, are the buyer's responsibility.
Which carrier do you ship with?
Orders ship with a tracked international courier — UPS, FedEx or DHL depending on the destination. Every shipment includes full tracking.
Do you ship outside the United States?
Yes, we ship worldwide with free shipping. Delivery outside the US takes longer; the estimate for your address is shown at checkout.
When do I get my tracking number?
By email, as soon as your order ships. If nothing has arrived within 5 business days of ordering, email us at makine.bilgi2@gmail.com and we will check it for you.
Fit & materials
Are these mats custom fit for my car?
Yes. Each set is cut to the floor pan of one specific make, model and year range — not trimmed down from a universal template. It drops in, clips to the factory anchor points, and stays put.
What are the mats made of?
High-density premium velour carpet with a rubberised anti-slip backing. The velour is made to match a luxury interior; the backing handles grip and moisture.
What colour options are there?
You choose from 10 edging colours and 13 stitching colours at checkout. The combination you pick is the one that gets made.
What is included in a set?
A complete set covering the front and rear footwells of your vehicle, with anti-slip backing on every piece, the embroidered logo shown on the product page, and retention clips.
Will they damage my original carpet?
No. They sit on top of the factory carpet and clip to the original anchor points — which is exactly what protects the carpet underneath from grit and moisture.
Are these rubber mats?
No. These are velour carpet mats with a rubberised anti-slip backing. They are made to look like part of the cabin, not to be hosed out like rubber mats. Many owners keep a velour set for most of the year and swap to rubber in deep winter.
Can I request something custom?
Yes. Every product page has an optional special instructions box for requests such as a particular logo or colour combination. Please note that personalised orders can only be returned if there is a production error.
Returns & refunds
What is your return policy?
You can return an unused product in its original packaging within 30 days of delivery, for any reason. Return shipping is paid by the buyer, and the refund is issued within 5–10 business days of inspection.
Can I return a custom or personalised set?
Personalised items cannot be returned or cancelled, with two exceptions: a production error (wrong colour, wrong stitching, a defect) or the wrong model being delivered. In those cases we cover return shipping and give you a free replacement or a full refund — your choice.
What if my order arrives damaged or incorrect?
Email us within 48 hours of delivery with photos of the item and the packaging. We cover the return shipping and send a free replacement or a full refund, whichever you prefer. Please keep the packaging until the claim is resolved.
Do you offer exchanges?
We don't offer direct exchanges. Return the original item for a refund and place a new order for the colour or model you want.
How do I start a return?
Email makine.bilgi2@gmail.com with your order number, the reason for the return, photos of the product, and whether you would like a refund or a replacement. We reply within 24 business hours. Please don't ship anything back before it has been approved.
Where do I send a return?
LERZIC LLC (VipCarDesign) — Returns Department, 432 Vidal Dr, San Francisco, CA 94132, United States. All returns must be approved by email first.
Orders & payment
What payment methods do you accept?
Shop Pay, major credit cards and the standard digital wallets are all accepted at checkout.
Can I change or cancel my order?
Contact us as soon as possible at makine.bilgi2@gmail.com. Because every set is cut to order, changes are only possible before production starts.
How can I contact you?
Email makine.bilgi2@gmail.com with your order number and we reply within 24 business hours.